Terms & Conditions
Last Updated: 31 August 2026
Welcome to Feezy, a product of BRONCO PARTNERS (PRIVATE) LIMITED (“Bronco Partners,” “we,” “us,” or “our”). Feezy is a Digital Child Platform, owned and operated entirely by BRONCO PARTNERS (PRIVATE) LIMITED, a company incorporated under the laws of Pakistan SECP Registration No. 0312497, that provides (i) institution fee payment facilitation and (ii) a secure digital vault for safekeeping a child’s important information and documents. These Terms & Conditions (“Terms”) govern your access to and use of the Feezy mobile application (the “App”) and any related services (collectively, the “Service”). By creating an account or using the App, you agree to be bound by these Terms. If you do not agree, please do not use the Service.
1. Definitions
- “Parent” or “User” refers to the adult individual who registers for and uses the App.
- “Child” refers to a child or ward whose profile is created or managed by a Parent within Feezy. A Child profile may exist independently of any institution relationship.
- “Student” refers to the institution-linked record of a Child whose enrollment, class/grade, fee, or related institution information is made available through the App by a Partner Institution.
- “Partner Institution” refers to an educational institution that has partnered with Feezy to make fee and student enrollment data available through the Service.
- “Linked Student” refers to a Student record that a Parent has successfully verified and connected to the relevant Child profile within the App.
- “KeyRing” refers to the in-app feature through which eligible Parents can earn, view, and redeem FeezyKeys, as further described in Section 7.
- “FeezyKeys” refers to the virtual, non-monetary loyalty units earned and redeemed through KeyRing, as further described in Section 7.
- “Bronco Partners” or “Company” refers to BRONCO PARTNERS (PRIVATE) LIMITED, the legal entity that owns, operates, and is responsible for the Feezy application and all related services. References to “Feezy,” “we,” “us,” or “our” throughout these Terms refer to BRONCO PARTNERS (PRIVATE) LIMITED.
2. Eligibility
2.1. You must be at least 18 years of age and have the legal capacity to enter into a binding agreement to register for and use the App.
2.2. The App is intended for use by parents or legal guardians acting on behalf of a Child and, where applicable, a Student linked to a Partner Institution. You represent that you are the parent or legal guardian of, or are otherwise legally authorized to manage information and fee payments on behalf of, any Child or Student you connect to your account.
2.3. The App is not directed at, and may not be used by, children. We do not knowingly permit children to create accounts or interact directly with the Service. (Note: this Section reflects Parent account eligibility for the current release. Should Feezy introduce a separate teen/Child account offering in the future, this Section and the Privacy Policy will be updated accordingly prior to that feature becoming available.)
3. Account Registration
3.1. Registration Methods. To use the Service, you must register using either (a) a valid mobile phone number, verified through a one-time password (OTP) sent via SMS, or (b) a valid email address, verified through a one-time password (OTP) sent via email.
3.2. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
3.3. Optional Information. Depending on which registration method you choose under Section 3.1, you may optionally provide the other contact method (i.e., an email address, if you registered using your mobile phone number, or a mobile phone number, if you registered using your email address), along with your full name and other profile information. Providing this information is voluntary, and you may use the App without doing so, subject to Section 3.4.
3.4. Certain features (such as receiving payment receipts via email or being addressed by name within the App) depend on this optional information being provided. If you registered using your mobile phone number and have not separately provided an email address, receipts will remain available to you within the App. Declining to provide optional information may limit those specific features but will not prevent you from using the core Service.
3.5. You agree to provide accurate and current information and to promptly update it if it changes.
3.6. App PIN. During onboarding, you will be asked to set a 6-digit PIN code. This PIN secures your account and is used to restore your session each time you re-open the App.
3.7. Biometric Unlock (Optional). If supported by your device, you may enable biometric authentication (such as fingerprint or facial recognition) as a quicker way to enter your 6-digit PIN. Biometric authentication is performed and verified entirely by your device’s own operating system; Feezy does not collect, receive, or store any biometric data.
3.8. Session Behaviour. Your App session is not retained indefinitely. Each time the App is closed and reopened, you will be required to re-authenticate by entering your 6-digit PIN or, where enabled, using biometric authentication, before you can access your account.
3.9. Authentication Infrastructure. Phone-number OTP authentication is provided through Firebase. Email OTPs are generated and verified by Feezy’s backend. Following successful authentication, Feezy’s NestJS/backend issues and manages JWT access and refresh tokens used for session management. Firebase does not manage Feezy’s email OTP verification or JWT access/refresh-token sessions.
4. Student Data and Linking
4.1. Child Profiles and Source of Student Data. Parents may create and manage Child profiles within the App independently of any institution relationship. A Child profile is distinct from a Student record. Student records (including name, class/grade, date of birth, and related institution information) displayed within the App are provided directly by Partner Institutions through their administrative dashboard and are reviewed by Feezy’s platform administrators before being made available within the Service. Parents do not create, upload, or submit Student records.
4.2. Search and Matching. When searching for a Student record to link with a Child, you will be asked to enter identifying details (such as the Student’s name and class). The App will return only limited, partially obscured matches (e.g., “Tho*** Ed****, Class 2”) based on the information you provide. You are not granted access to browse or search the full directory of Students at any institution.
4.3. Verification and Linking. To link a Child with a Student record from a Partner Institution, you must provide additional verification information (such as the Student’s date of birth). The Student record will only be linked to the relevant Child profile if this information matches our records.
4.4. No Independent Verification of Guardianship. While the matching and verification process is designed to reduce the risk of unauthorized access to Student information, Feezy does not independently verify the legal guardianship relationship between you and any Child or Student. You represent and warrant that you have the legal right to create or manage the relevant Child profile and to link, view, and manage institution information or fee payments for any Student record you connect to it.
4.5. Misuse. Any attempt to use the Student search or verification feature to identify, locate, or obtain information about a Student you are not legally authorized to act on behalf of is strictly prohibited and may result in immediate suspension or termination of your account, and may be reported to the relevant Partner Institution and/or authorities.
4.6. Unlinking. You may unlink a Student record from a Child profile at any time via the App’s settings. Unlinking removes the institution relationship from the Child profile but does not, by itself, delete the Child profile. It also does not delete the underlying Student record, which remains under the control of the relevant Partner Institution.
5. Digital Vault
5.1. Overview. In addition to fee payment facilitation, Feezy provides Parents with an optional digital vault feature (the “Vault”) that allows you to securely store documents and information relating to a Child, whether or not that Child is linked to a Partner Institution as a Student. Feezy uses a hybrid Vault model in which selected Vault data or files may remain securely on your device for local App functionality, while the synchronized cloud record remains the source of truth.
5.2. Storage Allocation. Each Parent account is allocated a limited amount of cloud storage for use with the Vault, as communicated within the App. Feezy reserves the right to change this storage allocation at its discretion, with reasonable notice provided through the App. If your Vault reaches its storage limit, you will need to delete existing content before you can upload further content.
5.3. Encryption and Security. Under the hybrid Vault model, selected data or files may remain securely on your device, while Vault content synchronized to the cloud is stored using Supabase and is encrypted. The cloud record remains the authoritative source of truth for synchronized Vault content. Uploaded cloud content may also be subject to automated malware and security scanning to help protect the Service and its users; such scanning is for security purposes only and is separate from any review of content for advertising or profiling purposes, which does not occur. While Feezy implements reasonable technical and organizational measures to protect Vault content, no method of storage or transmission over the internet is completely secure, and Feezy cannot guarantee absolute security.
5.4. Your Content and Responsibility. You may upload whatever documents or information to the Vault you consider relevant to a Child, at your sole discretion. You are solely responsible for the content you upload and represent that you have all necessary rights to store it through the Service. You agree not to upload content that is unlawful, that infringes the rights of any third party, or that you are not authorized to possess or share.
5.5. Access to Vault Content. Vault content associated with a Child is accessible only through the Parent account under which that Child and Vault content are managed, subject to the hybrid device/cloud model described above. Feezy does not access, review, or share Vault content except as necessary to provide the Service (including the automated security scanning described in Section 5.3), to comply with applicable law, or as set out in our Privacy Policy.
5.6. Deletion and Retention. You may delete content stored in the Vault at any time through the App. Upon deletion, the content is removed from your Vault view and the relevant cloud storage quota is released. Underlying cloud data may remain in a restricted soft-deleted or backup state for a limited period where necessary for security, legal, operational, or backup-retention purposes, after which it is permanently and irrecoverably purged in accordance with Feezy’s retention practices and applicable law.
5.7. No Backup Guarantee; Account Deletion. The Vault is not a substitute for your own backups, and Feezy is not liable for any loss, corruption, or unavailability of Vault content, howsoever caused. Vault content is deleted in connection with the deletion of your account in accordance with Section 9.2 and our Privacy Policy.
6. Fee Information and Payments
6.1. Fee amounts, due dates, and structures displayed within the App are determined and set by the relevant Partner Institution. Feezy does not set, control, or have authority to alter fee amounts.
6.2. Feezy facilitates the payment of institution fees on behalf of Partner Institutions through supported third-party payment channels (currently, JazzCash USSD-based transactions). By initiating a payment, you authorize Feezy and its payment partners to process the transaction using the mobile number you provide.
6.3. You are responsible for ensuring that the mobile number and other payment details you provide are accurate. Feezy is not responsible for failed, delayed, or misdirected payments resulting from incorrect information provided by you.
6.4. Once a payment is successfully processed and confirmed, a receipt will be made available within the App and, where an email address has been provided, sent to that email address.
6.5. Rollbacks and Refunds. The following rules govern the rollback or refund of payments made through the App:
(a) Processor-Level Failures: If a transaction is not successfully processed by the relevant payment processor (e.g., due to a network failure, timeout, or processor-side error), the payment processor will handle the rollback of such transaction in accordance with its own policies and timelines. Feezy is not responsible for delays caused by the payment processor in this scenario.
(b) Partner Institution Unable to Accept Payment: If a Partner Institution is unable to accept or process a payment that has already been collected from you (for example, due to the institution’s own banking or operational issues), Feezy will roll back the payment to you, less any platform fee charged by Feezy for facilitating the transaction. The platform fee is non-refundable in this scenario, as it reflects the cost of the payment facilitation service already rendered.
(c) Successfully Paid Fees Are Final: Once a payment has been successfully completed and the corresponding fee is marked as “Paid” within the App, that payment is final and non-refundable. No refund, rollback, or reversal will be issued for a fee that has been marked as paid, except where required by applicable law, or as set out in Section 6.5(b) above.
(d) Allocation of Responsibility Between Feezy and Partner Institutions. Once a fee is marked as “Paid” within the App, the Partner Institution agrees that it will not seek payment of that fee again from the Parent, regardless of whether or when the Partner Institution actually receives the corresponding funds from Feezy. Any delay, shortfall, or dispute regarding the transfer of collected funds from Feezy to a Partner Institution is a matter strictly between Feezy and that Partner Institution, and does not affect, and may not be raised against, the Parent. A Parent who has paid and been marked “Paid” within the App has fully discharged their fee obligation to the Partner Institution for that invoice.
(e) Disputes relating to a failed, duplicate, or incorrectly processed transaction through the App’s payment facilitation (as opposed to a completed and confirmed payment) should be reported to Feezy support for review.
6.6. Transaction history is made available within the App for your reference. You are responsible for retaining copies of receipts for your own records as needed.
6.7. See Section 7 for details on FeezyKeys that may be earned through eligible fee payments made under this Section.
7. KeyRing and FeezyKeys
7.1. Overview. KeyRing is a feature within the App through which eligible Parents can earn “FeezyKeys.”
7.2. Nature of FeezyKeys. FeezyKeys are a virtual, non-monetary loyalty unit displayed within your KeyRing. FeezyKeys (a) have no cash value, (b) are not a form of currency, deposit, or stored monetary value, (c) cannot be withdrawn, cashed out, transferred to any other person or account, or exchanged for money, and (d) do not constitute or represent an account balance, wallet, or e-money instrument of any kind.
7.3. Earning FeezyKeys. You may currently earn FeezyKeys by successfully making payments of your Linked Student’s institution fees through the App. The rate at which FeezyKeys are earned, and any eligible transactions, are determined by Feezy at its sole discretion and may be changed, suspended, or discontinued at any time, with reasonable notice provided through the App where required.
7.4. Redeeming FeezyKeys. FeezyKeys may currently be redeemed, subject to any minimum thresholds, expiry, or other conditions communicated within the App, to apply a discount toward an eligible fee payment made through the App. Available redemption options and applicable discount values are determined by Feezy at its sole discretion and may change from time to time.
7.5. No Guarantee of Value. Feezy may modify, limit, or discontinue the KeyRing feature, adjust FeezyKeys earning or redemption rates, or expire unused FeezyKeys, at its discretion and with reasonable notice through the App, except where prohibited by applicable law. FeezyKeys accrued represent a discretionary benefit offered by Feezy and do not constitute a contractual entitlement to any specific future value or redemption.
7.6. Termination and Forfeiture. If your account is suspended or terminated in accordance with Section 9 (Account Suspension and Termination), or upon closure of your account, any unredeemed FeezyKeys in your KeyRing may be forfeited.
7.7. Misuse. Any attempt to manipulate, exploit, or fraudulently generate FeezyKeys is strictly prohibited and may result in forfeiture of FeezyKeys and/or suspension or termination of your account in accordance with Section 9.
8. Acceptable Use
You agree not to:
8.1. Use the Service for any unlawful purpose or in violation of these Terms;
8.2. Attempt to gain unauthorized access to any account, Child profile, Student record, Vault, or system not belonging to you;
8.3. Use automated means (bots, scrapers, etc.) to access or interact with the Service;
8.4. Misrepresent your identity or relationship to any Child or Student;
8.5. Interfere with or disrupt the integrity or performance of the Service;
8.6. Attempt to reverse engineer, decompile, or extract source code from the App, except as permitted by applicable law.
9. Account Suspension and Termination
9.1. We may suspend or terminate your account, with or without notice, if we reasonably believe you have violated these Terms, engaged in fraudulent activity, or misused the Student search/verification, Vault, or KeyRing feature.
9.2. You may request deletion of your account at any time through the App’s Settings. Upon request, your account will be scheduled for deletion within 30 days. You may cancel this request at any time during the 30-day period by logging back into the App. Following deletion, certain records may be retained for a limited period where necessary to comply with legal, financial, security, or backup-retention requirements, as further described in our Privacy Policy. Further details on what happens to your data upon deletion are set out in our Privacy Policy.
10. Intellectual Property
10.1. The App, including its design, branding, software, and all content created by Feezy (excluding Partner Institution data, Vault content, and third-party content), is the property of Feezy and is protected by applicable intellectual property laws.
10.2. Student/child avatars displayed within the App are procedurally generated illustrations (via DiceBear) and do not depict real photographs of any Student.
10.3. You are granted a limited, non-exclusive, non-transferable, revocable license to use the App for its intended personal purpose. You may not copy, modify, distribute, sell, or lease any part of the App.
10.4. “Feezy” is a trademark of BRONCO PARTNERS (PRIVATE) LIMITED (Trademark Application No. 884631, filed with the Government of Pakistan Intellectual Property Organisation). Unauthorized use of this trademark is strictly prohibited.
11. Third Party Services
The App relies on certain third-party services to function, including but not limited to Firebase (phone-number OTP authentication), Supabase (cloud storage and source-of-truth synchronization for Vault content), and JazzCash (payment processing). Email OTP verification and JWT access/refresh-token session management are handled by Feezy’s own NestJS/backend infrastructure. Your use of features relying on third-party services may also be subject to the relevant third party’s own terms and policies. Feezy is not responsible for the acts, omissions, or service interruptions of third-party providers.
12. Disclaimer
12.1. The Service is provided on an “as is” and “as available” basis. We do not warrant that the Service will be uninterrupted, error-free, or secure at all times.
12.2. Feezy is not responsible for the accuracy of fee, enrollment, or Student data provided by Partner Institutions. Any concerns regarding the accuracy of such data should be raised with the relevant Partner Institution.
12.3. Feezy does not provide educational, legal, or financial advice through the App.
13. Limitation of Liability
To the maximum extent permitted by applicable law, Feezy and its officers, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of data, revenue, or goodwill, arising out of or related to your use of the Service (including the Vault and KeyRing), even if advised of the possibility of such damages. Feezy’s total liability for any claim arising from these Terms or the Service shall not exceed the amount of fees processed through your account in the three (3) months preceding the claim, where applicable.
14. Indemnification
You agree to indemnify and hold harmless Feezy and its affiliates from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Service, or your violation of any rights of a third party, including any unauthorized linking of a Student to your account or unauthorized content uploaded to your Vault.
15. Refund Policy
15.1. Feezy does not offer refunds on payments successfully made through the App. Once a fee is marked “Paid,” it is final, in accordance with Section 6.5(c).
15.2. The exceptions to this are: (a) a payment gateway/processor-level rollback (e.g., a failed or unprocessed transaction, as described in Section 6.5(a)), which is refunded automatically by the payment processor, without any request or action required from the Parent, within 3 to 45 days, in line with the processor’s own timelines; and (b) a rollback arising from a Partner Institution being unable to accept or process a payment already collected from you, as described in Section 6.5(b), which is refunded by Feezy, less any applicable platform fee.
16. Cancellation Policy
16.1. Feezy does not offer any subscription, recurring billing, or auto-payment mechanism. Parents manually select and pay individual fee invoices at their own discretion, one transaction at a time.
16.2. As there is no subscription, recurring order, or standing instruction in place, there is nothing to cancel, and no cancellation request or mechanism is applicable or available.
17. Changes to the Service or These Terms
We may update these Terms from time to time. Material changes will be communicated through the App or via email (if provided). Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.
18. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the Islamic Republic of Pakistan, without regard to conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Lahore/Punjab, Pakistan.
Contact Us
If you have questions about these Terms, please contact us at:
Feezy® — a product of BRONCO PARTNERS (PRIVATE) LIMITED
Email: hello@feezy.pk