Refund Policy
Last Updated: 29 June 2026
This Refund Policy applies to all payments made through the Feezy mobile application (“App”) and should be read alongside our Terms & Conditions.
1. No Refunds on Successfully Paid Fees
Once a payment has been successfully processed and the corresponding fee is marked as “Paid” within the App, that payment is final and non-refundable. This applies regardless of any subsequent dispute between the Parent and the Partner School regarding the underlying fee or service.
If you believe a fee was marked as paid in error, please contact us at support@feezy.pk within 7 days of the transaction.
2. Eligible Refund Scenarios
Refunds are only issued in the following circumstances:
2.1 Processor-Level Failure If your payment was not successfully processed due to a network failure, timeout, or payment processor error, the transaction will be automatically rolled back by the payment processor. No action is required from you. If the amount was debited from your account but the fee was not marked as paid, contact us immediately and we will investigate and process a refund where applicable.
2.2 Partner School Unable to Accept Payment If a Partner School is unable to accept or process a payment that has already been collected from you, Feezy will issue a refund of the transaction amount less the applicable platform fee. The platform fee is non-refundable as it covers the cost of the payment facilitation service already rendered.
3. Refund Amount
Where a refund is approved under Section 2.2, the amount refunded will be:
Refund = Amount Paid − Feezy Platform Fee
The exact platform fee applicable to your transaction will be communicated to you at the time of the refund request. You will receive a breakdown before the refund is processed.
4. Refund Timeline
Approved refunds will be processed within 3 to 45 business days of the refund being confirmed by Feezy. Refunds will be returned to the original payment source (JazzCash account) used at the time of the transaction.
Please note that while Feezy will process the refund within this window, the time for funds to appear in your account may vary depending on your payment provider.
5. How to Request a Refund
To request a refund, contact us at:
Email: sales@feezy.pk
Please include:
- Your registered phone number
- Transaction date and amount
- The fee or invoice the payment relates to
- A brief description of the issue
We will acknowledge your request within 2 business days and communicate the outcome within 7 business days of receiving all required information.
6. Disputes
If you believe a charge was made in error or you are dissatisfied with the outcome of a refund request, you may escalate the matter by replying to your support email thread. Feezy is committed to resolving all disputes fairly and promptly.
For disputes relating to fee amounts, due dates, or school services, please contact the relevant Partner School directly as these are outside Feezy’s control.
7. Changes to This Policy
We may update this Refund Policy from time to time. Material changes will be communicated through the App or via email where provided. Continued use of the App after changes take effect constitutes acceptance of the revised Policy.
Contact: sales@feezy.pk